After carefully reviewing the guidelines of the Governor of California’s executive order regarding COVID-19, we believe it is in the best interest of our customers and staff to temporarily close our lobby until further notice.

Our customer service staff will continue to be available by telephone during normal business hours. If you have something you need to deliver to the district, please email it to or send it via FAX to 661-256-2557.

As a reminder, payments can be made online and via phone, mail, or district drop-box, no cash accepted. New service applications and disconnection forms can be sent to

Our customer service phone number is 661-256-3411. In case of an emergency, please call 661-816-5345. Thank you for your understanding.

Residential Non-Payment Policy

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Water bill guidelines:

  • Water bills are due upon receipt.
  • Your account will be delinquent if your bill is not paid in full by the 9th of the month it was received.
  • Your account will be charged a 10% penalty if not paid in full by the 19th of the month it was received.
  • Partial payments are accepted but your account will be delinquent until it is paid in full.
  • You have 10 calendar days from receipt to dispute your water bill.

Click here to view the 2020 RCSD Customer Billing Calendar

Please click on one of the links below for the full policy on residential non-payments.